Procedure for Resolution of Complaints

Complaints can be filed:

• via phone +372 67 55 555
• via e-mail info@accountscoring.com
• via mail or directly in our office at A.Weizenbergi 20, 10150, Tallinn

Please provide your name, personal code, contacts, date of the complaint, complaint and facts. If possible, add additional data and documents, which will help us to speed up the process.

Your complaint will be reviewed within 15 days, OÜ Krediidiregister will notify if this deadline cannot me held with the reasons for the delay and a new deadline.

When the resolution will not meet your expectations, You have the right to request an independent opinion from Consumer Protection Agency (Pronksi 12, Tallinn 10117, Tarbijakaitse phone: 620 1700, e-mail info@tarbijakaitseamet.ee, https://www.ttja.ee/), from Data Protection Inspectorate (Väike-Ameerika 19, Tallinn 10129, phone: 627 4135, e-mail info@aki.ee, www.aki.ee), Finantsinspektsiooni (Sakala 4, Tallinn 15030, phone: 668 0500, e-mail info@fi.ee, www.fi.ee) or the court.